Your Privacy Is Our Priority

This privacy policy ("Policy") describes how ktk11 ("we", "our", or "platform") collects, uses, stores, and discloses your personal information. By using our website or services, you are considered to have agreed to the terms of this Policy. Please read this Policy carefully.

ktk11 is an online betting and casino platform that provides services to players in Bangladesh. We believe that protecting user privacy is a fundamental responsibility and one of the foundations of a trustworthy platform.

This Policy applies when you:

• Visit the ktk11 website or create an account;
• Use any of our gaming or betting services;
• Carry out financial transactions via bKash, Nagad, or Rocket;
• Contact our customer support team;
• Participate in our promotional activities.

ktk11 collects only the information necessary to provide our services, ensure security, and improve the user experience.

2.1 Identity Information

• Full name (for ID verification);
• Date of birth (for age verification — minimum 21 years);
• National ID or passport number (where applicable);
• Mobile number and email address.

2.2 Financial Information

• bKash, Nagad, or Rocket account numbers (for transaction processing);
• Deposit and withdrawal history;
• Wallet balance information.

2.3 Activity Information

• Gaming and betting history;
• Login and logout times and IP addresses;
• Device type and operating system used;
• Browser information and referring URL.

2.4 Communication Information

• Messages and requests submitted via live chat and email;
• Complaints and feedback.

We collect information in the following ways:

3.1 Direct Collection

Information you provide directly through account registration, identity verification, financial transactions, and support channels is collected directly.

3.2 Automated Collection

Your device and browser information is collected automatically through our server logs, cookies, and similar technologies. This information is used to ensure the security and performance of the platform.

3.3 From Third Parties

For the purposes of identity verification and fraud prevention, we may receive limited information from trusted third-party service providers where applicable.

ktk11 uses your information only for the following legitimate purposes:

4.1 Service Delivery & Operations

• Account creation, verification, and management;
• Processing deposits and withdrawals via bKash, Nagad, and Rocket;
• Keeping gaming and betting services running;
• Providing VIP program and bonus benefits.

4.2 Security & Fraud Prevention

• Preventing unauthorized access to accounts;
• Detecting money laundering and fraudulent activity;
• Age verification to prevent access by minors.

4.3 Customer Support

• Responding to your inquiries via live chat and email ([email protected]);
• Resolving technical issues;
• Providing responsible gaming support.

4.4 Service Improvement

• Enhancing platform performance and reliability;
• Conducting analysis to improve the user experience;
• Testing new features and services.

4.5 Communications

Important account-related notifications, policy change updates, and security alerts may be sent to your registered mobile number or email.

ktk11 applies industry-standard technical and organizational measures to protect your information.

5.1 Technical Security Measures

• SSL (Secure Sockets Layer) encryption: all data exchanged between your browser and our servers is encrypted;
• Firewalls and intrusion detection systems;
• Data storage in secure data centers;
• Regular security audits and vulnerability assessments.

5.2 Access Controls

• Only authorized staff can view your information on a need-to-know basis;
• All staff take a confidentiality pledge;
• Access logs are reviewed regularly.

5.3 Data Retention Period

We retain information for as long as your account is active and for as long as required to meet legal obligations thereafter. Information that is no longer needed after an account closure request is securely deleted or anonymized.

ktk11 never sells, rents, or transfers your personal information to unauthorized third parties. However, information may be shared in the following limited circumstances:

6.1 Service Provider Partners

We work with selected third-party service providers for payment processing (bKash, Nagad, Rocket), identity verification, and technology infrastructure management. These partners are given access only to the information needed to perform their specific tasks and are contractually bound to protect confidentiality.

6.2 Legal Obligations

We may disclose specific information to relevant authorities when required to comply with a court order, a lawful request from a government or regulatory authority, or a legal process.

6.3 Security & Fraud Prevention

If serious fraud, money laundering, or illegal activity is detected, information may be shared with the relevant authorities.

6.4 Business Changes

In the event of a business merger, acquisition, or asset transfer, your information may be transferred to the new ownership. You will be notified in advance in such circumstances.

Cookies and similar technologies are used on the ktk11 website. Cookies are small text files stored on your device that help us improve the quality of our services.

7.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and for security verification — these cannot be declined;
• Functional Cookies: Remember your preferences and language settings;
• Analytical Cookies: Collect platform usage statistics to help improve our services — not personally identifiable.

7.2 Cookie Controls

You can control or delete cookies from your browser settings. However, disabling essential cookies may cause some platform features to not work properly.

As a ktk11 user, you have the following rights over your own information:

8.1 Right to Access Information

You have the right to know what information we hold about you. Upon request, we will provide you with a copy of your information.

8.2 Right to Correct Information

If any information stored in your account is incorrect or incomplete, you may request that it be corrected.

8.3 Right to Delete Information

In certain circumstances, you may request that your information be deleted. However, retaining information required to fulfill legal obligations falls within our responsibilities.

8.4 Right to Object to Processing

You may object to the use of your information for marketing communications. We will consider such requests with due respect.

8.5 How to Exercise Your Rights

To exercise any of the rights listed above, email us at [email protected] or contact us via our live chat. We provide support in Bengali and English 24/7.

ktk11's services are for users aged 21 and above only. We do not intentionally collect any personal information from minors.

Age verification is mandatory during account registration. If we suspect that a user is under 21 years of age, we reserve the right to immediately suspend the account and delete the associated information.

If you know that a minor is using our platform, please let us know at [email protected].

ktk11 reserves the right to update this privacy policy from time to time. If any significant changes are made to the policy, we will notify you in the following ways:

• Publishing the updated policy on this page and revising the "Last Updated" date;
• A notification to your registered mobile number or email (for important changes);
• A notification message when you log in to the platform.

If you continue to use our services after any changes, you will be considered to have consented to the updated policy. We therefore recommend visiting this page regularly.